مجله مدیریت بازاریابی
پیاپی 15 (تابستان 1391)

Publishing advertisement through Internet channel is an issue whose importance has been doubled by commercializing web. Existence of more than 65 billion websites in the Internet has made it impossible to publish advertisement with high efficiency through this channel which seems very easy. In this respect, the present study embarks to answer the question that "what is the most appropriate website for publishing a display ad in the world of web?" Since the concept of "right website" and advertisement in the web are new issues, the combinational method of comparative-inductive is used in this study. In this regard, first a content analysis was conducted on international studies and five features influencing right website selection were identified from among 90 previous studies in the area of Internet advertisement and marketing. The key features include: quality of electronic services, user-oriented design, electronic business model, interaction, and type of website involvement. Then, considering each of the extracted features, the conceptual model of right website selection was designed and in order to evaluate the model, a 5-scale Likert format questionnaire was developed which presented each feature as a hypothesis and tested their effect on the selection of right website for publishing advertisement. Although the test was strict, all hypotheses were confirmed by the experts. After confirmation of the conceptual model, a specific methodology was designed for operationalizing the model on the basis of TOPSIS farness from and closeness to the ideal. According to this mechanism, the model of right website selection is presented. At the end, a case study was conducted to evaluate the performance of the model and the results indicated that the model possess a good operational capacity.

Publishing advertisement through Internet channel is an issue whose importance has been doubled by commercializing web. Existence of more than 65 billion websites in the Internet has made it impossible to publish advertisement with high efficiency through this channel which seems very easy. In this respect, the present study embarks to answer the question that "what is the most appropriate website for publishing a display ad in the world of web?" Since the concept of "right website" and advertisement in the web are new issues, the combinational method of comparative-inductive is used in this study. In this regard, first a content analysis was conducted on international studies and five features influencing right website selection were identified from among 90 previous studies in the area of Internet advertisement and marketing. The key features include: quality of electronic services, user-oriented design, electronic business model, interaction, and type of website involvement. Then, considering each of the extracted features, the conceptual model of right website selection was designed and in order to evaluate the model, a 5-scale Likert format questionnaire was developed which presented each feature as a hypothesis and tested their effect on the selection of right website for publishing advertisement. Although the test was strict, all hypotheses were confirmed by the experts. After confirmation of the conceptual model, a specific methodology was designed for operationalizing the model on the basis of TOPSIS farness from and closeness to the ideal. According to this mechanism, the model of right website selection is presented. At the end, a case study was conducted to evaluate the performance of the model and the results indicated that the model possess a good operational capacity.

Brand-extension strategies enhance success chances of new products, even though they expose brand image to dilution risks. The present work analyzes how brand-extension evaluation can affect the current brand image and test a theoretical model formed by five main factors related to brand associations, extension congruency and extension attitude. The model tested by path analysis using data from 391 surveys developed under market conditions. The results verify that extension attitude influences brand image, whereas initial brand associations and perceived fit between the new product and either the remaining products (category fit) or the brand image (image fit) are able to strengthen consumer attitude. The study also explains the initial image is the significant factor which influences final image.

In the present study the relationship between alignable/nonalignable add-ons and consumer evaluation of the base product has been investigated. Also the effect of knowledge as a moderating variable on this relationship was studied. The statistical population of this study consists of Irankhodro customers located in Tehran and sampling was done using clustering sampling with multi-staged approach. Data was collected through 378 questionnaire and for data analysis Wilcoxon, Spearman correlation, Kolmorov-Smirnov and Friedman tests were performed. The results showed that alignable add-ons keep the inference level at the level of base product’s usual features and result in negative evaluation of the base product. In contrast non-alignable add-ons cause a general inference, so consumer’s attitude toward the add-on determines his/her attitude toward the base product. However, when consumer’s knowledge of the base product is high, he/she doesn’t utilize add-ons for evaluation. The present study was limited to one industry & product. Also, just one alignable/nonalignable add-on was provided for consumer evaluation. The effect of marketing mix and competitive factors on the relationship between add-ons and consumer evaluation weren’t investigated. Managers can provide free alignable add-ons and favorable nonalignable add-ons for consumers. Also, in providing add-ons, the consumers who have high knowledge of the base product should be avoided.

This study, based shopper’s in shopping malls, establishes investigation that malls can achieve orientations following the hedonic value and utilitarian value dimensions of shopping. Furthermore, investigation perceived differentiation to positively influence customers’ attachment to the mall, a determining factor in the mall’s evaluation. Interestingly, mall’s orientation related to hedonic elements was found appealing by all subjects. This study investigates how the pursuit of singular orientations (along the hedonic /utilitarian range) can generate a feeling of attachment to the mall for customers. Generating such special connection with customers is important because it influences their general evaluation of the mall. Those findings open promising avenues for segmentation tool to come. The study was conducted on 203 respondents who wer interviewed in two shopping malls; data were analyzed using structural equation modeling. Furthermore conceptual model Investigation of the Hedonic Value, Utilitarian Value, place attachment, perceive differatitian, emotion (negative, positive) and General Attitude of Customers Evaluation of Shopping mall Important managerial implications for malls’ tenants providing clear guidance in developing new strategies are discussed along with limitations and avenues for future research.

The growing global public concern and awareness for safety and preservation of the environment has given rise to the perception that consumer purchases may be somewhat influenced by environmental issues. While green issues and social responsibility are becoming important to consumers, it is necessary to understand which factors influence on purchase decisions for environmentally friendly products. Considering that purchase intention is known as a good predictor of behavior, the main objective of this study is to investigate the impact of selected factors on consumers purchase intention for green products.The data were collected on a Qazvinian sample using a structured questionnaire. A total of 400 questionnaires were completed and used for data analysis. The data were analyzed applying LISREL and SPSS software. The results reveal that consumer purchase intention for green products affected by green brands, marketing communication activities; attitude based on more marketing communication, environmental knowledge and perceived consumer effectiveness.

Consequent upon the intense competitive nature of today’s business environment, service businesses are seeking for the most creative but effective means of attracting and retaining customers. One of the ways is to build quality relationship via interpersonal relationship with customers. The purpose of this paper is to evaluate two ways of building interpersonal relationship with customers –respect and rapport, and their impact on overall customer perceived relationship quality. In this investigation the general population has randomly selected for among the patient of dentists all over Arak in 1390.The participants were selected among 220 people to fill in the questionaries.199 out of 220 datas were analyzed to draw the hypothesis. To analyze the datas the data-base Lisrel software was taken in to account. The reliability cooficient of given questionries derived to be 0/917 and was calculated by Korenbakhe Alpha formula. On the basis of analyzed datas it could be hypothesized that Attention and valuing to the particularity no significantly effect on the relationship quality perception. Understanding has significantly effect on the relationship quality perception. Responsibility has significantly effect on the relationship quality perception. It also hypothesized that being There was a significant relationship between respect and relationship quality. Research Limitations: The analysis has focussed on one city, so the sample, though sufficient, is restricted to one specific case. Managerial Implications: This research is of practical use to service companies (especially healthcare service providers) interested in developing effective strategies for building quality relationship with customers. Building good rapport and respecting customers are useful relational strategies to pursue.

The main purpose of this research is Investigation market orientation in private and government banks and its effect on customer perception of perceived service quality; According to this goal private and government banks in Yazd have studied as statistical society. The present research method is correlation and applied research. Data analysis was done by using test t, a Wilcoxon rank test to compare means, Mann-Whitney test, Kruskal-Wallis test and Friedman's rank test and Pierson correlation test. The results of this investigation showed that there aren’t significance differences between market orientation extent in private and government banks, and between market orientation customer’s perceptions of bank's service quality significance linear relationship was not considered.